Trustbit Technologies
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trustbit / services
01 · Services

The product gets you 70% there. The other 30% is people on your floor.

Trustbit isn't a license you download. Every engagement comes with engineers who walk your shop, configure your plant, train your shift in-charge and answer the call at 11 p.m. when something looks off in the closing.

trustbit@svc:/sla● 24×7
// P1 incidents
● first response < 18 min
● on-floor TAT < 4 hours
// P2 / P3
● response < 2 / 8 hours
// channels
phone · whatsapp · portal · on-call
02 · What we do

Five lines of work. Same team across all of them.

We don't split into a "delivery org" and a "support org" with a handoff document between them. The engineer who scopes your project will be the engineer your shift in-charge has on WhatsApp two years later.

/ 01 · IMPLEMENTATION

Floor-first implementation

Six to twelve weeks from floor walk to go-live. We bring two engineers on-site for week zero and the engineer who scopes stays on the project end-to-end.

Duration
6 – 12 weeks
On-site weeks
2 – 4
Lead engineer
Named · stays on
Deliverable
Live floor + SOPs
/ phase_01
Floor walk
2 days, 2 engineers, every register read. No proposal until we've watched a shift change.
/ phase_02
Configure
Industry suite tailored to your master data, approval matrix and integrations.
/ phase_03
Soft go-live
One line / one warehouse running parallel to the old system for two shifts.
/ phase_04
Cutover & close
Hard cutover with engineers on-site for the first month-end close.
/ 02 · CUSTOMIZATION

Customization — without forking your codebase

Every floor has its quirks. We absorb them in configuration, low-code extensions or sanctioned plugins — never a fork that breaks at the next upgrade.

Typical scope
5 – 40 dev days
Upgrade safe
Yes · always
Code review
Trustbit + you
Ownership
Source escrow
/ type_01
Workflow tweaks
Approval matrices, escalation paths, role gates — usually no code at all.
/ type_02
Custom reports
SQL-backed dashboards in your visual language, with scheduled WhatsApp / email despatch.
/ type_03
Plant-specific plugins
Weighbridge, RFID, third-party LIMS, in-house calculators — sandboxed, signed, audited.
/ type_04
Mobile screens
Phone-native picking / QC / handover screens for the way your team actually moves.
/ 03 · DATA MIGRATION

Data migration — without losing history

Most ERPs we replace are Tally, an in-house system, or a previous ERP that's seen a parade of consultants. We bring it over cleanly — every voucher, every batch, every opening balance.

Sources
Tally · SAP · Oracle · custom
Typical volume
5 – 15 yrs history
Reconciliation
Voucher-level
Auditor sign-off
Included
/ step_01
Source audit
Two-week audit of your existing system — quality, gaps, fixable-by-the-cutover items.
/ step_02
Mapping & cleansing
Chart-of-accounts mapping, vendor/item dedup, opening balance reconciliation.
/ step_03
Three dry-runs
We rehearse the migration three times in a sandbox before the real cutover weekend.
/ step_04
Auditor sign-off
Your CA signs off on the migration; we hand you the reconciliation pack.
/ 04 · TRAINING

Training — in the language of your floor

Role-based, on-floor training in Hindi, Marathi, Tamil, Telugu, Gujarati or English. Video library in the same languages, refreshed every release.

Languages
6 + English
Format
On-floor + video
Train-the-trainer
Always included
Refresher
Quarterly
/ track_01
Shop-floor operator
30-minute scan-and-go training, with cracked-glass-and-gloves UI demos.
/ track_02
Supervisor
Shift planning, handover, exception handling — taught on your real data.
/ track_03
Finance & closing
Month-end run-throughs with your CA in the room. Three mock closes before go-live.
/ track_04
Management dashboard
For you and the board — how to read every chart, and what to ask when something dips.
/ 05 · AMC & SUPPORT

AMC — a relationship, not a portal

An annual support contract with a named SLA team — phone, WhatsApp, on-call. The engineer who implemented your plant is on your roster for the first two years.

P1 response
18 min
Uptime SLA
99.9%
Channels
phone · WhatsApp · portal
On-call
24×7
/ tier_01
Standard AMC
12-hour helpdesk, monthly health check, quarterly review.
/ tier_02
Premium AMC
24×7 helpdesk, named engineer, monthly on-site visit, free minor customizations.
/ tier_03
Plant-resident
A Trustbit engineer at your plant five days a week. For high-stakes operations.
/ tier_04
Compliance audit
Annual GST / FSSAI / excise mock-audit on your live data. Findings before regulators find them.
03 · How we engage

Four steps from first call to live floor.

No 18-month "transformation journey." We pick a real go-live date in the first conversation and work back from it.

/ 01

First call

30-minute call. We learn your floor, you learn our team. No deck.

Day 0
/ 02

Floor walk

2 engineers, 2 days on-site. We read registers, talk to the shift in-charge, take notes.

Week 1
/ 03

Written scope

Scope, timeline, fixed price (or T&M with cap). Numbers you can take to the board.

Week 2
/ 04

Build & live

Configure, soft-launch one line, cutover, close month-end with us in the room.

Weeks 3 – 12
04 · Talk to us

Show us your shift handover sheet. We'll show you a fixed-price scope to replace it.

No multi-month "discovery." A written, costed scope inside three weeks of our first call.

Book a floor walk ↗ See go-live timelines See the modules